The color of tiles represents the highest anomaly score for the selected CI at that time. Anomaly Map gives an overview of anomalies for individual CIs. The anomaly alert can initiate creation of an incident, launching a remediation workflow or recommending a knowledge article.Īnomalies can be reviewed with Anomaly Map module. On the instance, the event rules create anomaly alert based on anomaly events. Thanks to that a normal range of value is recognized.Īll metric values are checked against the model and values outside the range are identified as anomalies to be sent to the instance as an anomaly event.
Metric data is normalized by the application of statistical model. It uses event rules to bind CIs to the metrics. Operational Intelligence is also used for collecting performance metrics from the system. Anomaly Events & Operational Intelligence The impact history scroll bar can be used to move back over time to see the historical data.Įvent Management overview is another way to see the health status of the infrastructure. The topology map shows the impact tree and relationships as well as related alerts down below. The topology map is available for a service when it’s double clicked on the dashboard.
Alerts related to a particular group or a service are visible at the bottom of the dashboard. Color indicates the highest severity alert in the group or a service,. Size of a tile represents priority of a service or a group,. The dashboard can represent business services or alert groups: The app calculates an impact on CIs, and Operational Intelligence normalizes metrics and identifies anomalies which are sent to the instance for further processing.Įvent Management Dashboard and how it’s usedĮvent Management Dashboard is the way the events are monitored. Event management uses Operational Intelligence to filter out certain alerts by applying thresholds, group the alerts and identify primary alert.įinally, Event Management uses alert rules to initiate remediation actions like creating an incident, launching a remediation workflow or recommending a knowledge article. This is done by defining event rules that map event fields to the alert fields as well as bind specific CI to the alert. Events and metrics are collected by the platform to help IT team to monitor health, prevent outages and resolve issues quickly with a minimum impact on the operations.Ĭollected events can trigger an alert to notify the IT team about the issue. Metric is a measure of operating characteristic for a device over a certain time period like CPU or memory usage. Event Management MonitoringĪpart of events, also metrics are collected. The monitoring tools can also send events to the instance by email. When the events are pushed to the instance some listeners have to be configured either on the MID Server or directly on the instance as a Web Service. The MID Server can use connectors to pull the events from third party monitoring tools or the monitoring tools can push the data to the instance. Existing alerts are closed.Įvents can be collected in 2 different ways: Warning: Attention is required, even though the resource is still functional. Minor: Partial, non-critical loss of functionality or performance degradation occurred. Major: Major functionality is severely impaired or performance has degraded. The resource is either not functional or critical problems are imminent. Critical: Immediate action is required. Event is a notification from a CI or a cloud that IT team should be aware of. Email (integration method of last resort),Įvent Management applies MID Server to collect events from the infrastructure using connectors to the third party monitoring tools. SNMP Traps (very useful for custom integrations),. Microsoft SCOM (also metric collection in Operational Metrics),. The Event Management feature can cooperate with many monitoring tools often already installed in organizations, such as: Its great abilities bring organizations to the next level of IT operations with ServiceNow. Event Management is an application built in the ServiceNow Platform, being a part of the ITOM suite, that collects all events from a variety of monitoring systems into 1 place and then does the magic with the data to produce actionable alerts and incidents.
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